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Help & Support

Product assistance, technical troubleshooting, remote support and documentation for Krypton Security customers.

Create Support Ticket
Get Assistance

Choose your support channel.

Support Ticket
Create a tracked ticket and receive updates at every stage until resolution.
Create Ticket
WhatsApp Support
Chat with a support engineer. Share screenshots, logs and get real-time guidance.
Chat on WhatsApp
Remote Assistance
Allow our engineer to connect to your system via AnyDesk for hands-on troubleshooting.
Request Remote Session
Product Manuals
Installation guides, configuration manuals and API reference documentation.
Browse Downloads
Phone Support
Speak directly to a Krypton support engineer. Mon–Sat, 9 AM – 7 PM IST.
+91 93251 02020
Email Support
Send a detailed support request. Our engineers respond within 2 hours during business hours.
help@kryptonsecurity.in
All Systems Operational
API Gateway Operational
Threat Intelligence Operational
Agent Relay Operational
Backup Vaults Operational
Cloud Console Operational
MFA Service Operational
Resources & Downloads
Product Installers
Latest builds, patches and updates
Create Support Ticket
Tracked request with email updates
Book a Technical Demo
Live walkthrough with a security engineer
Service Level Agreement
Support Tier First Response Resolution Availability
Standard 4 hours 2 business days Mon–Sat 9AM–7PM IST
Professional 2 hours 1 business day Mon–Sat 9AM–7PM IST
Enterprise 30 minutes Same day 24 × 7 × 365

For sales or billing enquiries — Contact Us →

Escalation Matrix
L1
Helpdesk
≤ 2 hours
L2
Technical Lead
≤ 4 hours
L3
Engineering
≤ 8 hours
L4
Management
Next business day
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